Mission Support Center
Frequently Asked Questions
Everything operators need to know before deployment.? How long does shipping take? +
Processing Time: 7–15 business days. Shipping Time: 5–10 business days depending on destination.
? Do you ship internationally? +
Dark Company currently focuses on shipping across Europe, with particularly strong delivery coverage in Germany and Poland. Shipping availability may vary depending on the destination and selected product.
? How can I track my order? +
Once your order is dispatched, you will receive a tracking number via email so you can monitor your shipment every step of the way.
? What if my package is delayed? +
International shipments can occasionally experience delays due to customs processing, carrier operations or seasonal demand. If your order is delayed, our support team will gladly assist you.
? Do you offer discounts? +
Yes. Active military personnel, law enforcement officers and licensed security professionals may be eligible for an exclusive 15% discount. To receive the discount, applicants must currently be serving and complete a short verification form for approval.
Members of the Dark Company Brotherhood who subscribe to our newsletter receive a 10% welcome discount, early access to new drops and exclusive promotional offers.
? Which payment methods do you accept? +
We accept major credit cards, debit cards, PayPal, Shop Pay and other secure payment methods available in your region.
? Are payments secure? +
Yes. All payments are processed through Shopify's secure encrypted checkout system for maximum protection.
? Why choose Dark Company? +
Dark Company combines tactical style, practical gear and a brotherhood mindset. Our mission is to provide reliable equipment and apparel for airsoft players, outdoor enthusiasts and tactical-minded individuals.
? What if the size doesn't fit? +
If you experience sizing issues, contact support and we will help you find the best solution according to our return policy.
? Are your products suitable for outdoor use? +
Yes. Our products are designed for demanding environments including hiking, training, camping and tactical activities.
? Can I return my order? +
Yes. Eligible items may be returned according to our return policy. Please contact support before sending any items back.
? Are your products suitable for airsoft? +
Absolutely. Our gear is selected with airsoft players, tactical enthusiasts and outdoor operators in mind.
? How durable is the gear? +
Dark Company products are selected for durability, functionality and long-term performance in demanding conditions.
? Are products inspected before shipping? +
Yes. Orders undergo quality checks before dispatch to ensure products arrive in excellent condition.
? Can tactical clothing be machine washed? +
Most clothing items can be machine washed. Always follow the care instructions provided on the product label.
? What is the Dark Company Brotherhood? +
The Brotherhood is our community of airsoft players, outdoor enthusiasts and tactical gear fans who share a passion for preparation, discipline and mission-ready thinking.
? How can I contact support? +
You can contact our team anytime through our support email or contact page. We aim to respond as quickly as possible.
? Are your products beginner-friendly? +
Yes. Whether you're new to airsoft or an experienced operator, our products are selected to suit all experience levels.
? Do you restock sold-out products? +
Popular products may be restocked depending on availability. Join our newsletter to be notified when items return.
Still need support? Our team is ready to assist before and after deployment.
Contact Support