Email: darkcompany141@gmail.com
MONEY BACK GUARANTEE
Our Guarantee
We guarantee a full refund if:
- the item you received is not as described, or
- your order is not delivered within the Buyer Protection period.
This guarantee is provided in addition to your statutory consumer rights and does not limit any rights granted by mandatory laws and regulations applicable in your country of residence.
How the Refund Process Works
Step 1: Contact Us
If there is an issue with your order, please contact us first at:
Email: dark141@gmail.com
Most cases can be resolved quickly through direct communication.
Step 2: Request a Refund
If we cannot reach a satisfactory solution, you may formally request a refund by providing:
- your order number
- a description of the issue
- photos or evidence, if applicable
Refund requests must be submitted within 15 days after delivery or after the end of the delivery confirmation period.
Step 3: Get Your Money Back
Once the claim process is completed and approved:
- your refund will be processed within 15 business days
- the refund will be issued to your original payment method
Please note that your bank or card issuer may take additional time to reflect the transaction.
Free Return Policy
Items marked with a “Free Return” option may be returned within 15 calendar days of receipt, provided that:
- the item is unused and undamaged
- original packaging, labels, and safety seals are intact
Important Notes:
Free Return eligibility may depend on item size, destination, or warehouse location
For large orders or special destinations, eligibility must be confirmed before placing the order
Large Orders Definition:
Longest side exceeds 120 cm, or
Total dimensions (L + W + H) exceed 210 cm, or
Weight exceeds 30 kg
Return Labels & Shipping
Each return request is eligible for one prepaid return label
A maximum of three (3) prepaid return labels per customer per month is allowed
If multiple items from the same order are returned, all items should be shipped in one parcel whenever possible
Additional return shipments outside the provided label may require the buyer to cover shipping costs
Refund Processing
Returned items are inspected upon arrival at the warehouse
Refunds are issued once quality control confirms the item meets return conditions
You can track return and refund status through your return confirmation or by contacting our support team
Local Returns (Selected Locations Only)
Some products may qualify for Local Return service, depending on the seller’s warehouse location.
Local Return availability will be clearly indicated on the product page
Return eligibility period: 15 days from delivery
Return shipping terms depend on the specific Local Return offer
Statutory Consumer Rights
This Money Back Guarantee does not affect your legal rights.
Depending on your location:
EU customers generally have a 14-day right of withdrawal and a 2-year legal conformity warranty
Brazilian customers may have a 7-day right of regret and longer warranty periods depending on product type
Legal rights vary by country and remain fully applicable.
Need Help?
For any refund, return, or guarantee-related questions, contact us at:
Our support team is ready to assist you.