DARK COMPANY // CUSTOMER PROTECTION
CLEAR TERMS. SIMPLE RETURNS. CONFIDENT SHOPPING.
Find everything you need to know about eligibility, return requests, damaged items, exchanges and refunds.
To be eligible for a return, your item must be:
Contact our support team to begin your return request:
dark141@gmail.comAfter your request is reviewed and approved, we will provide:
Please inspect your order when it arrives. If your item is:
Contact us as soon as possible so we can evaluate the issue and resolve it promptly.
For a different item, the quickest option is usually:
Request a return of the original item through our return process.
Once the return is approved, place a new order for the item you want.
For qualifying online purchases by EU consumers, you generally have the legal right to withdraw from your purchase within 14 days of receiving the goods, without giving a reason.
Notify us of your decision within this period. You may inspect goods as you would in a physical store; handling beyond what is necessary may reduce the refundable value. Legal exceptions may apply.
After we receive and inspect a return, we will notify you of the refund status. Approved refunds are sent to your original payment method.
Our stated processing estimate is up to 20 business days for applicable non-statutory returns. For EU statutory withdrawals, refunds must be made within the legally required period, generally 14 days after notification of withdrawal, subject to permitted withholding until the goods are returned or proof of return is provided.
Your bank or card provider may take additional time to post the credit.
Our team is ready to help with your return or refund questions.
DARK COMPANY — CUSTOMER SERVICE / YOUR STATUTORY RIGHTS REMAIN PROTECTED.
